Horchow Phone Numbers and Emails

Toll-Free Number:

  • (877) 944-9888

Designer Representatives & Vendor Opportunities:

  • (800) 937-9146

Legal:

  • (866) 908-1192
    Privacy Inquiries

Nm Credit Services:

  • (800) 685-6695

Shop:

  • (972) 629-1700
    2201 Dallas Pkwy. Plano, TX 75093
  • (877) 634-6265
    2201 Dallas Pkwy. Plano, TX 75093
  • (972) 476-8524
    Chat / Text
  • (800) 456-7000

Horchow Email:

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Contact Information

Horchow Website:

Horchow Help Center:

Corporate Office Address:

Horchow
2201 Dallas Pkwy.
Plano, Texas 75093
United States

Horchow Rating Based on 22 Reviews

Rating details

1.6
more details
Customer service
Reliability
Product or Service Quality
Delivery Service

Rating stats

Rating trend

How Good is Horchow's Customer Service?

Wava Zkq
Wava Zkq
Feels Satisfied | Oct 11, 2023

So far so good. Expedited shipping included

Read full quote
Mehdi Jgg
Mehdi Jgg
Feels Disappointed | Sep 13, 2023

I placed an order online. Accepted and paid for. 3 days later "due to popularity we cannot fill your order" why did you even Accept it? First time last time

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Huel Ebo
Huel Ebo
Feels Satisfied | Jan 12, 2023

I had issues before using Pissed, but since I discovered it, all is well.

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Summary of Horchow Customer Service Calls

162 TOTAL
CALLS
06:15 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Horchow?

Request for Information Question:

  • “To order something and ask questions”
  • “Question about return”
  • “Questions about a return that has taken some time to be settled”

Return/ Replace Question:

  • “Where are my replacement itens”
  • “Return label”
  • “Returns”

Shipping and Delivery Question:

  • “Delivery issue”
  • “I didn't get my items”
  • “Missing item”

Product/ Service Question:

  • “I just received a lamp that is broken and doesn't stand up straight”
  • “Broken merchandise”
  • “Damage on order I received”

Activation/ Cancellation Question:

  • “Cancel one item from a purchase yesterday”
  • “Cancelling”
  • “Cancel”

Payments and Charges Question:

  • “Charging payment twice”
  • “Billing issue”

Account Question:

  • “Would like to set up a designer account.”
  • “Would like to set up a designer account”

Refund Question:

  • “Refund due”

Staff Question:

  • “Customer service representative”

Other Question:

  • “Keeps telling me my email is incorrect”
  • “Incomplete order”
  • “Received pkg but with only one pillow”

About

Summary

Horchow is the Web and catalog division of The Neiman Marcus Group. Company was founded in 1971 by Roger Horchow as a mail order company. They didn't have a store but had very successful business offering a wide choice of products from all over the world through catalogue system. Today Horchow offers such products as rooms and ideas, furniture, bed and bath, decor and antiques, lighting, tabletop, rugs and curtains, outdoor, desk and travel. Also company provided design ideas and services. They work with such designers as Ann Gish, Charisma, Dian Austin, Dransfield and Ross, French Laundry Home, GG Collection, Jonathan Adler.

Horchow reviews and complaints

Horchow is ranked 569 out of 2283 in Furniture and Decor category

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