Contact Horchow Customer Service
Horchow Phone Numbers and Emails
Toll-Free Number:
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(877) 944-9888
Designer Representatives & Vendor Opportunities:
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(800) 937-9146
Legal:
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(866) 908-1192Privacy Inquiries
Nm Credit Services:
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(800) 685-6695
Horchow Email:
Contact Information
Horchow Website:
Horchow Help Center:
Corporate Office Address:
How Good is Horchow's Customer Service?
Summary of Horchow Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Horchow?
Request for Information Question:
- “To order something and ask questions”
- “Question about return”
- “Questions about a return that has taken some time to be settled”
Return/ Replace Question:
- “Where are my replacement itens”
- “Return label”
- “Returns”
Shipping and Delivery Question:
- “Delivery issue”
- “I didn't get my items”
- “Missing item”
Product/ Service Question:
- “I just received a lamp that is broken and doesn't stand up straight”
- “Broken merchandise”
- “Damage on order I received”
Activation/ Cancellation Question:
- “Cancel one item from a purchase yesterday”
- “Cancelling”
- “Cancel”
Payments and Charges Question:
- “Charging payment twice”
- “Billing issue”
Account Question:
- “Would like to set up a designer account.”
- “Would like to set up a designer account”
Refund Question:
- “Refund due”
Staff Question:
- “Customer service representative”
Other Question:
- “Keeps telling me my email is incorrect”
- “Incomplete order”
- “Received pkg but with only one pillow”
About
Horchow is the Web and catalog division of The Neiman Marcus Group. Company was founded in 1971 by Roger Horchow as a mail order company. They didn't have a store but had very successful business offering a wide choice of products from all over the world through catalogue system. Today Horchow offers such products as rooms and ideas, furniture, bed and bath, decor and antiques, lighting, tabletop, rugs and curtains, outdoor, desk and travel. Also company provided design ideas and services. They work with such designers as Ann Gish, Charisma, Dian Austin, Dransfield and Ross, French Laundry Home, GG Collection, Jonathan Adler.
Horchow is ranked 569 out of 2283 in Furniture and Decor category
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