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I am stunned that I have been unable to get a supervisor on the phone at this fancy-shmancy company. It's reached a point that the agent said a customer service supervisor will have to "call me back." (We know that will never happen.) After I spent over $600 on a...
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Anonymous
Anonymous

did you ever ge any closure on this? I was about to place an order, until I googled horchow and read about your experience.

#384868
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I ordered a lamp from Horchow, over $600 lamp made in CHINA. That's the first problem. This is a high-end company, supposedly, affiliated with Needless-Markup (Neiman Marcus). So, I get this big box and inside is another big box. Inside that is an impossible amount...
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Anonymous
dave***e

My name is David Cohen. I work for a firm representing Neiman customers who purchased Neiman merchandis between November 25th and December 17th. Those customers may be victi...

#384866
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Horchow Floral Flatware Chest
I recently received Horchow's Floral Flatware Chest. The chest on the outside is quite beautiful. Sturdy, appears well built. However, on the inside the lining of the box is cheap black felt. Not anti-tarnish silver cloth. And, the felt was coming unglued in...
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#275090
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Horchow.com Absolutely abhorrent. Here's my experience. I ordered four items from Horchow.com. Item One: A rug. Horchow rep contacted me to let me know that it wasn't going to be delivered until JUNE. I asked why they didn't know this in advance and the rep said...
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#220917
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Horchow is a supposedly high-end catalog company, associated with Nieman Marcus. I ordered a 20-piece flatware set, not inexpensive at $185. It was advertised as stainless steel, yet it immediately tarnished. I exchanged it for another set, which also had every piece...
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#132164
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