I am stunned that I have been unable to get a supervisor on the phone at this fancy-shmancy company. It's reached a point that the agent said a customer service supervisor will have to "call me back." (We know that will never happen.) After I spent over $600 on a...Read more
I ordered a lamp from Horchow, over $600 lamp made in CHINA. That's the first problem. This is a high-end company, supposedly, affiliated with Needless-Markup (Neiman Marcus). So, I get this big box and inside is another big box. Inside that is an impossible amount...Read more
I recently received Horchow's Floral Flatware Chest. The chest on the outside is quite beautiful. Sturdy, appears well built. However, on the inside the lining of the box is cheap black felt. Not anti-tarnish silver cloth. And, the felt was coming unglued in...Read more
Horchow.com Absolutely abhorrent. Here's my experience. I ordered four items from Horchow.com. Item One: A rug. Horchow rep contacted me to let me know that it wasn't going to be delivered until JUNE. I asked why they didn't know this in advance and the rep said...Read more
Horchow is a supposedly high-end catalog company, associated with Nieman Marcus. I ordered a 20-piece flatware set, not inexpensive at $185. It was advertised as stainless steel, yet it immediately tarnished. I exchanged it for another set, which also had every piece...Read more
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