I ordered a dining table and dining chairs from Horchow. The dining table was delivered in an acceptable amount of time, but I still do not have the dining chairs and it has been FOUR MONTHS. Calls to Horchow Customer Service and the delivery company have not yielded...Read more
How can your company charge $3,476.27 on my credit card the day after ordering a product and then not refund for over a month, bedding set was the wrong colors and plastic covers were not even opened just put back in the same box and given back to the same carrier. You...Read more
I have always ordered Matouk Towels from Horchow. They are or used to be marvelous. I just received a set that is defitinely not the same quality as before. The instructions are to wash them before using, which I did, but the quality is just not the same, the...Read more
I didn't like
- First time disappointed
Chaise Lounge Chair Review
Waited weeks for delivery of a chaise lounge to be used in a professional setting. It arrived....broken. Horchow offered nothing.
Without a doubt the worst company I have every encounter. I will spend my dying breath urging potential customers to avoid this third world hiding in the shadow of service. After 6 replacement chairs a crushed chest and a debit and credit system know one could possibly understand I will have to review one year of orders looking for over chargers. Please shop at Good Will.
Horchow - Review about Order Cancellation from Camden, New Jersey
Horchow has been an extremely stressful company to work with. I am currently moving into my first home and this company has done nothing but cause me stress. I ordered over $5,000 worth of furniture from them, one including a $2,900 bed. I was told I would have this bed last week. I call to check on status and was only then told it will be another 6-8 weeks? Thanks for letting me know. I canceled the order and was waiting on a coffee table and...
Terrible customer service. Bought items. They came in 7 boxes. Checked online and items were an additional 30% off. Customer Service would not offer me the additional discount but said they could send shipping labels for me to return the boxes. The next glitch ......Read more
It is unbelievable to me that this company is affiliated with Neiman Marcus. The customer service is completely incompetent. Even the supervisor are of no help if you can get one on the phone with them constantly disconnecting you while you wait. I found this out...Read more
My wife and I ordered to dining chairs from Horchow for more than $1,000 each. We thought they would be deliver in a couple of weeks, given that Macy's and others deliver to your door in that amount of time. No, we were told it could take two to three months before our...Read more
I received an email from Horchow about what seemed to be a great sale and then noticed the daybed I wanted for a long time was included. Tried to make the purchase online and noticed the shipping fees brought it back to almost full price. Annoyed but not detoured I...Read more
I am stunned that I have been unable to get a supervisor on the phone at this fancy-shmancy company. It's reached a point that the agent said a customer service supervisor will have to "call me back." (We know that will never happen.) After I spent over $600 on a...Read more
I ordered a lamp from Horchow, over $600 lamp made in CHINA. That's the first problem. This is a high-end company, supposedly, affiliated with Needless-Markup (Neiman Marcus). So, I get this big box and inside is another big box. Inside that is an impossible amount...Read more
I recently received Horchow's Floral Flatware Chest. The chest on the outside is quite beautiful. Sturdy, appears well built. However, on the inside the lining of the box is cheap black felt. Not anti-tarnish silver cloth. And, the felt was coming unglued in...Read more
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